Welcome!

Dennis Williams, Owner

About

Williams Heat, Air & Refrigeration, Inc., is located in Cleveland, GA, USA.

We are a family owned company and have been in business for more than 21 years since 1997. Owners are Dennis and Susan Williams and son Joe.

Dennis and Joe are both licensed contractors in the state of Georgia. Our company is fully licensed and insured.

Servicing All Makes and Models

Williams services all makes and models of HVAC equipment including heat pumps, furnaces, dual fuel systems and central air conditioners.

Frigidaire & Samsung Dealers

We are dealers for Frigidaire brand heat pumps, furnaces and dual fuel systems. We are also dealers for Samsung mini-split ductless systems.

Service Area

We are located in White County and also service Habersham and locations within a 30 mile radius. To learn more about us, please use the links located in the right sidebar.

Office Hours

Our normal office hours are Monday-Friday from 8:00 a.m. to 5:00 p.m. The best way to schedule a service or maintenance appointment is to contact our business telephone at 706-219-2157 during normal business hours or use our CONTACT US  form to contact us by e-mail. Allow up to 8 hours for an e-mail reply.

We make every effort to return phone calls as promptly as possible during normal business hours. Our dispatcher is usually in the office Monday-Friday, but all calls are forwarded to a mobile phone in the event the dispatcher has to be out of the office for any reason. We stay alerted to all phone calls whether or not we can immediately answer. Leave a message when you are prompted to do so, and your call will be returned as quickly as possible.

Seasonal Weather Priorities

During certain times of the year such as when temperatures fall below 40 degrees F during the winter or above 85 degrees F during the summer, we will extend our business hours to accommodate our customers who are in need of emergency repairs. We give priority to elderly, sick or disabled customers or to those with infants and toddlers. Established customers are also given priority.

Service Rates

We do not charge a “trip charge” or “service fee” when we come to your home to perform a repair or maintenance. We charge an hourly rate of $90.00 and charge a one hour minimum. We can usually diagnose a problem and/or make simple repairs within an hour’s time. Our service rate does not include the cost of freon, filters, parts or materials that might used to make the repair or perform a routine maintenance.

Estimates

We provide free estimates if you are changing out an existing unit or installing a brand new unit. We do not provide free estimates for units requiring repairs or maintenance.

Methods of Payment

PayPal Invoice: We can send a PayPal invoice to your email address for payment privacy and convenience. The invoice will have a clickable link that will allow you to make payment using a credit card or debit card through PayPal’s secure payment gateway. A PayPal account is not required.

Credit or Debit: You can call our office at anytime during normal business hours to pay by credit or debit over the phone.

Cash or Check: You can pay our technicians at the time service is rendered by cash or check. Or you can mail checks to: P.O. Box 1758, Cleveland, GA 30528.

Financing: For our customers who use Habersham EMC, we recommend obtaining financing through their HowSmart loan program. Contact the Energy Advisor at 706-754-2114. HEMC offers the best and most affordable financing rates for HVAC equipment installations. Williams Heating & Air is a registered and approved contractor with HEMC.

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