Privacy Policy

Who we are

Williams Heat, Air & Refrigeration, Inc., located in Cleveland, Georgia. We are a local residential heating and air repair and installation company licensed and insured in the state of Georgia, USA. We service White, Habersham and immediate surrounding counties. Our website address is: http://williamsheatair.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

All comments are moderated before being posted for public view; therefore, your comment may or may not be accepted for publication. If it is not accepted, the comment post and all personal information is immediately deleted. Comments are moderated usually within 24 hours.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you use the contact form on our website, it will collect any information you provide and forward it to our e-mail address. We will use this information solely for the purpose of contacting you by e-mail, text or phone to reply to your message. Contact forms are normally used to inquire about our services or to schedule appointments for repairs, maintenance or quotes. If you prefer not to use our contact form, you can contact us by phone at 706-219-2157 Monday thru Friday 8:00-5:00 pm EST.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website does not currently use an analytics feature and does not collect analytical data.

Who we share your data with

Any personal information you provide through our website, in person or by telephone is never shared, revealed or sold to anyone outside of our company — with the exception of information required to submit a manufacturer’s warranty registration or warranty claim with respective manufacturers on your behalf.  All information is used and collected specifically to address your HVAC repair and installation questions and needs. We do not use our website as a payment gateway for services so your financial information will never be requested or collected through our website.

We do include affiliate links to Amazon.com if you choose to order specialty filters through our site. The links will direct you to Amazon.com. The order will be processed through their secure payment gateway.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We retain paper and computer records of your service, repair, payment and/or installation history and keep warranty registrations on file. We retain this information for up to 15 years. This is a normal part of doing business and certain records we are obligated to keep for administrative, legal, tax, security and warranty purposes. This information is not requested or collected through our website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

Williams Heat, Air & Refrigeration, Inc., P.O. Box 1758, Cleveland, GA 30528.

Office: 706-219-2157   Fax: 706-219-1024